Our support portal helps with things like activating the chip, using the Anidal app and managing your account.
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We read every message. Pet-owner support is handled in EU office hours; clinic and partner enquiries route to the team responsible.
The Anidal microchip functions like a traditional identification chip but features dual-frequency technology. The chip can be read by standard veterinary scanners and any modern smartphone, instantly linking to the pet's digital profile.
If a lost pet is found, anyone with a smartphone can scan the chip to access the owner's contact details. You will receive an instant notification and the GPS location of where the chip was scanned.
We use Security by Design principles. Your data is protected with high-entropy credential requirements, encrypted with salted hashing, and stored in a secure cloud environment with strict access controls and brute-force mitigation.
Traditional chips require a specialized reader. The Anidal chip is the first to integrate modern technology, allowing seamless interaction with smartphones while remaining fully compatible with all existing veterinary and official infrastructure.
Our API-first architecture automates data entry. When a chip is scanned, patient records, vaccination status, and owner details sync instantly with Provet, reducing administrative workload and eliminating manual entry errors.
Yes. You can access your pet's health records, reminders, and digital ID simply by holding your phone near the chip.
Absolutely. The chip remains fully functional as a standard ISO-compliant identification tag. Veterinarians and authorities can always read the unique ID using traditional scanners, even if the owner does not use a smartphone.
We offer transparent, flexible subscription plans for the digital ecosystem. Billing is handled via secure payment gateways, and you can manage or cancel your service at any time through your account settings.
Yes. Our technology follows global ISO standards (11784/11785), making it readable by veterinarians worldwide. The digital profile and recovery features are accessible globally wherever there is an internet connection.
Our support team is available via email, or through our online help center. We also provide dedicated technical support for our partner clinics and breeders.
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